Can you afford to have your servers down for five days?

2:09 EDT--And it continues: Now, five days after the servers failed, forty-six hours after reporting this problem, and two hours after yet again--unsuccessfully--requesting a callback and not receiving one--I called again. "Will" answered and said that my ticket had been closed and the server is "resolving." Sure enough, the ticket had been closed, BUT THE SERVER STILL DOES NOT WORK!!! What are they thinking? Did they read the ticket addendum I submitted nearly three hours ago? DID THEY DO ANYTHING ABOUT THE INFORMATION IN THAT ADDENDUM? And, why didn't they call me before closing the ticket????????

Oh, and by the way, after all of this, "Ms. Hall," who, according to "Will," is the "customer service" supervisor on duty at this moment, is could not make herself available to speak to me.

Can you afford to have your servers down for five days? Can you afford not to receive your business e-mail for five days? If so, then perhaps AITCOM.net is the hosting company for you. If not, well . . . ?